Privacy Policy

Last updated: April 8, 2025

At Primestay, we take the privacy of users who visit our website and contact us through our form very seriously. In compliance with Regulation (EU) 2016/679 (General Data Protection Regulation - GDPR), we inform you about how we collect, process, and protect your personal data.

1. Data Controller

• Controller: Primestay

• Phone number: 614 532 114

• Email: info@primestay.es

2. Personal data we collect

Through the contact form on our website, we collect the following data:

• First name

• Last name

• Email address

• Phone number

• Location of the property

• Information regarding the tourist rental registration

• User’s query or message

3. Purpose of data processing

The personal data collected will be processed for the following purposes:

• To respond to inquiries received through the contact form.

• To contact interested individuals and provide the requested information about our services.

4. Legal basis

The legal basis for processing your data is the user’s consent, freely, specifically, informedly, and unequivocally given by checking the acceptance box for this privacy policy.

5. Data retention

Personal data will be retained for a maximum of 12 months from the user's last interaction or until the user requests its deletion, provided there is no legal obligation to retain it for a longer period.

6. Recipients

No data will be shared with third parties, unless legally required.

7. International data transfers

No international data transfers are made. All data is stored within the European Economic Area (EEA).

8. User rights

You have the right to:

• Access your personal data

• Request the correction of inaccurate or incomplete data

• Request the deletion of your data when it is no longer needed

• Object to the processing of your data

• Request restriction of processing

• Request data portability

• Withdraw your consent at any time

To exercise any of these rights, you can send a request to info@primestay.es indicating the right you wish to exercise, along with a copy of your ID.

You also have the right to file a complaint with the Spanish Data Protection Agency (www.aepd.es).

9. Data security

We have adopted all necessary technical and organizational measures to ensure the security and integrity of the personal data we process, and to prevent its loss, alteration, or access by unauthorized third parties.